Returns & Exchanges
At HELAS Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for all items in their original, unworn condition.
Initiate Your Request
Contact our customer concierge team within 30 days of delivery to receive your Return Authorization Number and a pre-paid shipping label.
Secure Your Package
Place the jewelry in its original HELAS gift box and protective packaging to ensure the items are not damaged during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.
Quality Review & Refund
Once our master jewelers inspect the returned piece for quality assurance, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing