Frequently Asked Questions
Everything you need to know about your HELAS Jewelry experience.
What materials are used in HELAS Jewelry?
We use premium materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure long-lasting brilliance and durability.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided HELAS pouch when not in use.
Do you offer a warranty on your pieces?
Yes, every HELAS piece comes with a 12-month warranty covering any manufacturing defects from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.